Legal
Grievance Redressal.
Last updated 23 June 2026. In line with the Reserve Bank of India’s Payment Aggregator guidelines, we have appointed a Grievance Officer to address payment-related and other complaints.
How to raise a complaint
If something hasn’t gone right — a payment, a booking, a consultation, or your data — please email kushagra@ayuro.org with the details and any relevant reference (booking ID, payment ID). We take every complaint seriously.
Our timelines
We acknowledge complaints within 48 hours and aim to resolve them within 30 days of receipt. If a resolution needs more time, we will keep you informed of the status.
Grievance Officer
- Name
- Rupali Agarwal
- Designation
- Director
- kushagra@ayuro.org
- Phone
- +91 97488 77689
- Entity
- IAYURO HEALTH PRIVATE LIMITED
- Registered office
- E2, 11th Floor, Flat No. 1103, Jessore Road, Emami City, Dumdum, Kolkata – 700028, West Bengal, India
Related policies
See our Cancellation & Refund Policy, Terms of Use, and Privacy Policy.